{"id":9750,"date":"2026-02-18T21:28:54","date_gmt":"2026-02-18T18:28:54","guid":{"rendered":"https:\/\/qualitylifehealth.com\/kvkk\/"},"modified":"2026-05-01T20:28:01","modified_gmt":"2026-05-01T17:28:01","slug":"kvkk","status":"publish","type":"page","link":"https:\/\/qualitylifehealth.com\/en\/kvkk\/","title":{"rendered":"kvkk"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” top_padding=”5%” constrain_group_1=”yes” bottom_padding=”5%” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none” gradient_type=”default” shape_type=””][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n
\n

SMIRNI HEALTH SERVICES TOURISM CONSULTANCY TRADE LIMITED COMPANY<\/h1>\n

PRIVACY NOTICE UNDER THE PERSONAL DATA PROTECTION LAW AND GDPR<\/h2>\n

The personal data you submit to us through this form is stored in our CRM infrastructure located abroad,
\nevaluated through authorized physicians and interpreters, and processed in accordance with the Personal Data
\nProtection Law No. 6698 (KVKK) and the GDPR. Please read this notice carefully before submitting the form.<\/p>\n

1. DATA CONTROLLER<\/h3>\n\n\n\n\n\n\n\n\n\n\n
Company Title<\/th>\nSmirni Health Services Tourism Consultancy Trade Limited Company<\/td>\n<\/tr>\n
Trade Name<\/th>\nQuality Life Health Travel<\/td>\n<\/tr>\n
Address<\/th>\nKartaltepe Mahallesi Saydam Sokak No:13\/A K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul<\/td>\n<\/tr>\n
Phone<\/th>\n+90 538 971 49 33<\/td>\n<\/tr>\n
Email<\/th>\nconsultancy@qualitylifehealthtravel.info<\/td>\n<\/tr>\n
Website<\/th>\nqualitylifehealth.com<\/td>\n<\/tr>\n
Tax Number<\/th>\n772 155 4065<\/td>\n<\/tr>\n
Applicable Legislation<\/th>\nPersonal Data Protection Law No. 6698 (KVKK) | GDPR 2016\/679 for data subjects located in the EU\/EEA |
\nUK GDPR 2018 for residents of the United Kingdom<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

2. META PLATFORM AND JOINT DATA CONTROLLERSHIP<\/h3>\n

Meta Platforms Ireland Ltd. (4 Grand Canal Square, Dublin 2, Ireland), which operates the Facebook and Instagram
\nadvertising infrastructure, acts as an independent data controller with respect to personal data collected directly
\nthrough the Lead Ads form. Meta\u2019s own data processing activities are subject to Meta\u2019s Privacy Policy.<\/p>\n

Our Company acts as an independent data controller within the scope of Article 3\/1-\u0131 of the KVKK and Article 4\/7
\nof the GDPR in relation to the processing of personal data obtained through Meta within our own systems.
\nThe data controllership relationship between Meta and our Company is regulated under Meta\u2019s Page Controller Addendum.<\/p>\n

Some fields in the form, such as phone number and email address, may be automatically populated by Meta using the
\nuser\u2019s profile information. All data included in the form, including automatically populated data, is transmitted
\nto our Company.<\/p>\n

3. PERSONAL DATA PROCESSED AND ITS CATEGORIES<\/h3>\n

The personal data collected through the form is listed below by category:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Data<\/th>\nNature<\/th>\nPurpose of Processing<\/th>\n<\/tr>\n<\/thead>\n
Name and Surname<\/td>\nGeneral Personal Data<\/td>\nIdentity verification, communication, creation of patient records<\/td>\n<\/tr>\n
Phone Number<\/td>\nGeneral Personal Data<\/td>\nCommunication via WhatsApp Business and phone, appointment coordination<\/td>\n<\/tr>\n
Email Address<\/td>\nGeneral Personal Data<\/td>\nProviding treatment offers, sending informational emails, conducting official correspondence<\/td>\n<\/tr>\n
Country \/ City of Residence<\/td>\nGeneral Personal Data<\/td>\nAssigning interpreters, determining language needs, planning travel organization<\/td>\n<\/tr>\n
Preferred Treatment Category<\/td>\nHealth Data \u2013 Special Category Personal Data<\/td>\nMatching with the appropriate clinic and specialist physician; within the scope of Article 6 of the KVKK
\nand Article 9 of the GDPR<\/td>\n<\/tr>\n
Meta User ID \/ Advertising Interaction Data<\/td>\nGeneral Personal Data<\/td>\nOptimization of advertising campaigns and measurement of campaign performance \u2013 only with explicit consent<\/td>\n<\/tr>\n
IP Address \/ Technical Identifiers<\/td>\nGeneral Personal Data<\/td>\nEnsuring security, preventing fraud, fulfilling log retention obligations under Law No. 5651<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

4. PURPOSES OF PROCESSING AND LEGAL GROUNDS<\/h3>\n

Your personal data is processed for the purposes listed below and based on the legal grounds specified for each
\npurpose. The same data may be processed for more than one purpose; a separate legal basis is determined for each
\nprocessing purpose.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Purpose of Processing<\/th>\nLegal Basis under KVKK<\/th>\nLegal Basis under GDPR<\/th>\n<\/tr>\n<\/thead>\n
Receiving the application and establishing initial contact<\/td>\nArt. 5\/2-c \u2013 Necessary for the establishment of a contract<\/td>\nArt. 6(1)(b) \u2013 Performance of a contract<\/td>\n<\/tr>\n
Organizing health tourism intermediary services<\/td>\nArt. 5\/2-c \u2013 Performance of a contract<\/td>\nArt. 6(1)(b) \u2013 Performance of a contract<\/td>\n<\/tr>\n
Matching with the appropriate clinic and physician according to the treatment category<\/td>\nArt. 6\/3 \u2013 Through an authorized healthcare institution; Art. 6\/2 \u2013 Explicit consent<\/td>\nArt. 9(2)(a) \u2013 Explicit consent; Art. 9(2)(h) \u2013 Healthcare services<\/td>\n<\/tr>\n
Recording the patient file in Bitrix24 CRM<\/td>\nArt. 5\/2-f \u2013 Legitimate interest, service management<\/td>\nArt. 6(1)(f) \u2013 Legitimate interest<\/td>\n<\/tr>\n
Maintaining communication via WhatsApp, email or phone<\/td>\nArt. 5\/2-c \u2013 Performance of a contract; Art. 5\/1 \u2013 Explicit consent for marketing communications<\/td>\nArt. 6(1)(b) \u2013 Contract; Art. 6(1)(a) \u2013 Explicit consent for marketing<\/td>\n<\/tr>\n
Measuring the performance of Meta advertising campaigns<\/td>\nArt. 5\/1 \u2013 Explicit consent<\/td>\nArt. 6(1)(a) \u2013 Explicit consent<\/td>\n<\/tr>\n
Accounting, invoicing and fulfillment of legal obligations<\/td>\nArt. 5\/2-\u00e7 \u2013 Legal obligation<\/td>\nArt. 6(1)(c) \u2013 Legal obligation<\/td>\n<\/tr>\n
Mandatory registration with the USHA\u015e \/ HealthT\u00fcrkiye portal<\/td>\nArt. 5\/2-\u00e7 \u2013 Legal obligation under USHA\u015e legislation<\/td>\nArt. 6(1)(c) \u2013 Legal obligation<\/td>\n<\/tr>\n
Improving service quality and conducting statistical analysis<\/td>\nArt. 5\/2-f \u2013 Legitimate interest<\/td>\nArt. 6(1)(f) \u2013 Legitimate interest<\/td>\n<\/tr>\n
Conducting mandatory travel insurance and complication insurance processes, issuing policies and sharing
\ndata with relevant insurance companies<\/td>\n		Art. 5\/2-c \u2013 Performance of a contract; Art. 5\/2-f \u2013 Legitimate interest; Art. 6\/2 for health data<\/td>\nArt. 6(1)(b); Art. 6(1)(f); Art. 9(2)(a)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

5. TRANSFER OF PERSONAL DATA AND INTERNATIONAL TRANSFER<\/h3>\n

Your personal data is shared only with the recipient groups listed below and solely for the purposes described.
\nYour personal data is never sold to third parties for commercial purposes.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Recipient<\/th>\nPurpose of Transfer<\/th>\nSafeguard Mechanism<\/th>\n<\/tr>\n<\/thead>\n
Contracted clinics and specialist physicians<\/td>\nCreating the treatment plan and managing appointment processes<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 KVKK Art. 8; within the scope of the patient agreement<\/td>\n<\/tr>\n
Interpreters \/ Patient coordinators<\/td>\nTransferring health data to the physician<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 KVKK Art. 8; Confidentiality Undertaking + Data Processing Agreement<\/td>\n<\/tr>\n
Bitrix24 CRM (Alaio Cloud Ltd.)<\/td>\nCreating and following up patient records<\/td>\nInternational transfer \u2013 GDPR Art. 28 DPA; SCC under Art. 46; notice under KVKK Art. 10<\/td>\n<\/tr>\n
Meta Platforms Ireland Ltd.<\/td>\nForm transmission and campaign measurement<\/td>\nInternational transfer to the EU \u2013 Meta Lead Ads DPA; subject to GDPR<\/td>\n<\/tr>\n
WhatsApp Business (Meta)<\/td>\nConducting patient communication<\/td>\nInternational transfer \u2013 Meta policy; end-to-end encryption<\/td>\n<\/tr>\n
Hotels and accommodation service providers<\/td>\nReservation and logistics organization<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 KVKK Art. 8; Service Provider Framework Agreement<\/td>\n<\/tr>\n
Transfer and transportation companies<\/td>\nAirport transfer and transportation organization<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 KVKK Art. 8; Service Provider Framework Agreement<\/td>\n<\/tr>\n
USHA\u015e A.\u015e. \/ HealthT\u00fcrkiye Portal<\/td>\nMandatory legal notification<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 Legal obligation; KVKK Art. 8\/2-a<\/td>\n<\/tr>\n
Banks and payment institutions<\/td>\nProcessing payments and invoicing<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 KVKK Art. 8\/2-\u00e7; legal obligation<\/td>\n<\/tr>\n
Authorized public institutions and organizations<\/td>\nFulfillment of legal obligations<\/td>\nDomestic transfer in T\u00fcrkiye \u2013 KVKK Art. 8\/2-a; legal obligation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

INTERNATIONAL TRANSFER NOTICE UNDER GDPR ARTICLE 49:<\/strong>
\nT\u00fcrkiye is not currently among the countries for which the European Union has issued an adequacy decision.
\nThe transfer of your personal data to T\u00fcrkiye is carried out based on your explicit consent under Article 49(1)(a)
\nof the GDPR. You may withdraw your consent at any time; however, such withdrawal shall not affect the lawfulness
\nof processing carried out prior to the withdrawal date.<\/p>\n

6. RETENTION AND DESTRUCTION OF PERSONAL DATA<\/h3>\n

Your personal data is retained only for the period required by the purpose of processing and in accordance with
\nthe retention periods prescribed by the relevant legislation. When the retention period expires or the purpose of
\nprocessing ceases to exist, your data is deleted, destroyed or anonymized in accordance with Article 7 of the KVKK
\nand the Regulation on the Deletion, Destruction or Anonymization of Personal Data.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Data Type<\/th>\nRetention Period<\/th>\n<\/tr>\n<\/thead>\n
Contact and application data, including name, email and phone<\/td>\nActive service relationship + 3 years under the general statute of limitations of the Turkish Code of Obligations<\/td>\n<\/tr>\n
Health data, including treatment category and medical documents<\/td>\nUntil consent is withdrawn; up to 10 years where legally required under Ministry of Health legislation<\/td>\n<\/tr>\n
Accounting and invoice documents<\/td>\n5 years under Article 253 of the Tax Procedure Law<\/td>\n<\/tr>\n
Contracts and legal documents<\/td>\n10 years under Article 146 of the Turkish Code of Obligations<\/td>\n<\/tr>\n
Log \/ IP records<\/td>\n2 years under Law No. 5651<\/td>\n<\/tr>\n
Bitrix24 CRM records<\/td>\nActive patient period + 3 years; 10 years for health data<\/td>\n<\/tr>\n
Meta Lead Ads campaign data<\/td>\nWhen consent is withdrawn or when the campaign ends; maximum 2 years<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

7. YOUR RIGHTS AS A DATA SUBJECT<\/h3>\n

Under Article 11 of the KVKK and Articles 15\u201322 of the GDPR, you have the following rights:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Right<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Right to information \u2013 KVKK Art. 11\/1-a,b | GDPR Art. 15<\/td>\nTo learn whether your data is being processed and the conditions of such processing<\/td>\n<\/tr>\n
Rectification \u2013 KVKK Art. 11\/1-d | GDPR Art. 16<\/td>\nTo request correction of incomplete or inaccurate data<\/td>\n<\/tr>\n
Erasure \/ Right to be forgotten \u2013 KVKK Art. 11\/1-e | GDPR Art. 17<\/td>\nTo request deletion of your data under certain conditions<\/td>\n<\/tr>\n
Restriction of processing \u2013 GDPR Art. 18<\/td>\nApplicable only under GDPR; to restrict processing under certain conditions<\/td>\n<\/tr>\n
Data portability \u2013 GDPR Art. 20<\/td>\nApplicable only under GDPR; to receive your data in a machine-readable format<\/td>\n<\/tr>\n
Objection \u2013 KVKK Art. 11\/1-g | GDPR Art. 21<\/td>\nTo object to automated decision-making or processing based on legitimate interest<\/td>\n<\/tr>\n
Withdrawal of consent \u2013 KVKK Art. 11 | GDPR Art. 7(3)<\/td>\nTo withdraw your consent at any time for any processing based on explicit consent<\/td>\n<\/tr>\n
Right to lodge a complaint \u2013 KVKK Art. 14 | GDPR Art. 77<\/td>\nKVKK: Personal Data Protection Authority of T\u00fcrkiye | GDPR: Data Protection Authority of the EU country
\nwhere you are located<\/td>\n<\/tr>\n
Compensation \u2013 KVKK Art. 11\/1-\u011f | GDPR Art. 82<\/td>\nTo request compensation for damages caused by unlawful processing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n
Application Channel<\/th>\nInformation<\/th>\n<\/tr>\n
Email<\/td>\nconsultancy@qualitylifehealthtravel.info \u2013 Subject: KVKK\/GDPR Application<\/td>\n<\/tr>\n
Postal Address<\/td>\nKartaltepe Mahallesi Saydam Sokak No:13\/A K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul<\/td>\n<\/tr>\n
Response Period<\/td>\nKVKK: 30 days | GDPR: 1 month, extendable by 2 additional months where necessary<\/td>\n<\/tr>\n
Identity Verification<\/td>\nDocuments verifying your identity must be attached to your application; for foreign nationals, a passport
\ncopy is accepted.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

8. COOKIES AND META PIXEL<\/h3>\n

Meta Pixel, an online data tracking tool, is used within the scope of our website and Meta advertising campaigns.
\nThrough Meta Pixel, data related to website visitor behavior, advertising conversions and audience creation may
\nbe collected. This data is activated only based on your explicit consent.<\/p>\n

    \n
  • Strictly necessary cookies are operated without requiring explicit consent under KVKK Art. 5\/2-f, based on
    \nlegitimate interest.<\/li>\n
  • Analytical and marketing cookies are activated only if explicit consent has been obtained.<\/li>\n
  • Data processed by Meta Pixel is subject to Meta\u2019s Privacy Policy.<\/li>\n
  • You may change your cookie preferences through the cookie management panel on our website.<\/li>\n<\/ul>\n<\/section>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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