{"id":9965,"date":"2026-04-23T17:58:19","date_gmt":"2026-04-23T14:58:19","guid":{"rendered":"https:\/\/qualitylifehealth.com\/gizlilik-politikasi\/"},"modified":"2026-04-23T18:11:33","modified_gmt":"2026-04-23T15:11:33","slug":"gizlilik-politikasi","status":"publish","type":"page","link":"https:\/\/qualitylifehealth.com\/en\/gizlilik-politikasi\/","title":{"rendered":"Gizlilik Politikas\u0131"},"content":{"rendered":"[vc_row type=”in_container” full_screen_row_position=”middle” column_margin=”default” column_direction=”default” column_direction_tablet=”default” column_direction_phone=”default” scene_position=”center” text_color=”dark” text_align=”left” row_border_radius=”none” row_border_radius_applies=”bg” overflow=”visible” overlay_strength=”0.3″ gradient_direction=”left_to_right” shape_divider_position=”bottom” bg_image_animation=”none”][vc_column column_padding=”no-extra-padding” column_padding_tablet=”inherit” column_padding_phone=”inherit” column_padding_position=”all” column_element_direction_desktop=”default” column_element_spacing=”default” desktop_text_alignment=”default” tablet_text_alignment=”default” phone_text_alignment=”default” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_backdrop_filter=”none” column_shadow=”none” column_border_radius=”none” column_link_target=”_self” column_position=”default” gradient_direction=”left_to_right” overlay_strength=”0.3″ width=”1\/1″ tablet_width_inherit=”default” animation_type=”default” bg_image_animation=”none” border_type=”simple” column_border_width=”none” column_border_style=”solid”][vc_column_text]\n
\n

SMIRNI HEALTH SERVICES TOURISM CONSULTANCY TRADE LIMITED COMPANY<\/h2>\n

PRIVACY NOTICE UNDER THE LAW ON THE PROTECTION OF PERSONAL DATA AND GDPR<\/h3>\n

The personal data you provide to us through this form are stored in our overseas CRM infrastructure, evaluated by authorized physicians and interpreters, and processed in accordance with the KVKK and GDPR. Please read this notice carefully before submitting the form.<\/p>\n

1. DATA CONTROLLER<\/h4>\n\n\n\n\n\n\n\n\n\n\n
Company Name<\/strong><\/td>\nSmirni Health Services Tourism Consultancy Trade Limited Company<\/td>\n<\/tr>\n
Commercial Brand<\/strong><\/td>\nQuality Life Health Travel<\/td>\n<\/tr>\n
Address<\/strong><\/td>\nKartaltepe Neighborhood, Saydam Street No:13\/A, K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul<\/td>\n<\/tr>\n
Phone<\/strong><\/td>\n+90 538 971 49 33<\/td>\n<\/tr>\n
Email<\/strong><\/td>\nconsultancy@qualitylifehealthtravel.info<\/td>\n<\/tr>\n
Website<\/strong><\/td>\nqualitylifehealth.com<\/td>\n<\/tr>\n
Tax Number<\/strong><\/td>\n772 155 4065<\/td>\n<\/tr>\n
Applicable Legislation<\/strong><\/td>\nLaw No. 6698 on the Protection of Personal Data (KVKK) | GDPR 2016\/679 for data subjects residing in the EU\/EEA | UK GDPR 2018 for residents of the United Kingdom<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

2. META PLATFORM AND JOINT CONTROLLERSHIP<\/h4>\n

Meta Platforms Ireland Ltd. (4 Grand Canal Square, Dublin 2, Ireland), which operates the Facebook and Instagram advertising infrastructure, acts as an independent data controller with regard to the personal data it directly collects through the Lead Ads form. Meta\u2019s own data processing activities are subject to the Meta Privacy Policy.<\/p>\n

Our Company acts as an independent data controller pursuant to Article 3\/1-\u0131 of the KVKK and Article 4\/7 of the GDPR with respect to the processing of the personal data obtained through Meta within our own systems. The data controllership relationship between us and Meta is regulated under Meta\u2019s Page Controller Addendum.<\/p>\n

Certain fields in the form (such as phone number, email address, etc.) may be automatically populated by Meta from the user\u2019s profile information. All data included in the form, including those automatically filled in, are transmitted to our Company.<\/p>\n

3. PROCESSED PERSONAL DATA AND THEIR CATEGORIES<\/h4>\n

The personal data collected through the form are listed below by category:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Data<\/th>\nNature<\/th>\nPurpose of Processing<\/th>\n<\/tr>\n<\/thead>\n
Full Name<\/td>\nGeneral Personal Data<\/td>\nIdentity verification, establishing communication, creating a patient record<\/td>\n<\/tr>\n
Phone Number<\/td>\nGeneral Personal Data<\/td>\nCommunication via WhatsApp Business and telephone, appointment coordination<\/td>\n<\/tr>\n
Email Address<\/td>\nGeneral Personal Data<\/td>\nProviding treatment proposals, sending informational emails, conducting official correspondence<\/td>\n<\/tr>\n
Country \/ City of Residence<\/td>\nGeneral Personal Data<\/td>\nAssigning an interpreter, determining language, planning travel arrangements<\/td>\n<\/tr>\n
Preferred Treatment Category<\/td>\nHealth Data (Special Category of Personal Data)<\/td>\nMatching with an appropriate clinic and specialist physician; processed under Article 6 of the KVKK and Article 9 of the GDPR<\/td>\n<\/tr>\n
Meta User ID \/ Advertising Interaction Data<\/td>\nGeneral Personal Data<\/td>\nOptimization of advertising campaigns and performance measurement \u2013 only with explicit consent<\/td>\n<\/tr>\n
IP Address \/ Technical Identifiers<\/td>\nGeneral Personal Data<\/td>\nEnsuring security, preventing fraud, fulfilling logging obligations under Law No. 5651<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

4. PURPOSES OF PROCESSING AND LEGAL GROUNDS<\/h4>\n

Your personal data are processed for the purposes set out below and based on the legal grounds determined for each purpose. The same data may be processed for more than one purpose; it is essential to determine a separate legal ground for each purpose.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Purpose of Processing<\/th>\nLegal Ground under KVKK<\/th>\nLegal Basis under GDPR<\/th>\n<\/tr>\n<\/thead>\n
Receiving the application and establishing initial contact<\/td>\nArt. 5\/2-c \u2013 Necessary for the establishment of a contract<\/td>\nArt. 6(1)(b) \u2013 Performance of a contract<\/td>\n<\/tr>\n
Organizing the health tourism intermediary service<\/td>\nArt. 5\/2-c \u2013 Performance of a contract<\/td>\nArt. 6(1)(b) \u2013 Performance of a contract<\/td>\n<\/tr>\n
Matching clinics and physicians according to the treatment category<\/td>\nArt. 6\/3 \u2013 Through an authorized healthcare institution; Art. 6\/2 \u2013 Explicit consent<\/td>\nArt. 9(2)(a) \u2013 Explicit consent; Art. 9(2)(h) \u2013 Health care services<\/td>\n<\/tr>\n
Recording the patient file in Bitrix24 CRM<\/td>\nArt. 5\/2-f \u2013 Legitimate interest (service management)<\/td>\nArt. 6(1)(f) \u2013 Legitimate interest<\/td>\n<\/tr>\n
Maintaining communication via WhatsApp, email, or telephone<\/td>\nArt. 5\/2-c \u2013 Performance of a contract; Art. 5\/1 \u2013 Explicit consent (for marketing communication)<\/td>\nArt. 6(1)(b) \u2013 Contract; Art. 6(1)(a) \u2013 Explicit consent (marketing)<\/td>\n<\/tr>\n
Measuring the effectiveness of Meta advertising campaigns<\/td>\nArt. 5\/1 \u2013 Explicit consent<\/td>\nArt. 6(1)(a) \u2013 Explicit consent<\/td>\n<\/tr>\n
Fulfilling accounting, invoicing, and legal obligations<\/td>\nArt. 5\/2-\u00e7 \u2013 Legal obligation<\/td>\nArt. 6(1)(c) \u2013 Legal obligation<\/td>\n<\/tr>\n
Mandatory registration to the USHA\u015e \/ HealthT\u00fcrkiye portal<\/td>\nArt. 5\/2-\u00e7 \u2013 Legal obligation (USHA\u015e legislation)<\/td>\nArt. 6(1)(c) \u2013 Legal obligation<\/td>\n<\/tr>\n
Improving service quality and conducting statistical analysis<\/td>\nArt. 5\/2-f \u2013 Legitimate interest<\/td>\nArt. 6(1)(f) \u2013 Legitimate interest<\/td>\n<\/tr>\n
Managing compulsory travel insurance and complication insurance processes, issuing policies, and sharing data with relevant insurance companies<\/td>\nArt. 5\/2-c \u2013 Performance of a contract; Art. 5\/2-f \u2013 Legitimate interest; for health data, Art. 6\/2<\/td>\nArt. 6(1)(b); Art. 6(1)(f); Art. 9(2)(a)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

5. TRANSFER OF PERSONAL DATA AND INTERNATIONAL DATA TRANSFERS<\/h4>\n

Your personal data are shared only with the recipient groups listed below and for the purposes explained. They are never sold to third parties for commercial purposes.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Recipient<\/th>\nPurpose of Transfer<\/th>\nSafeguard Mechanism<\/th>\n<\/tr>\n<\/thead>\n
Contracted clinics and specialist physicians<\/td>\nEstablishing the treatment plan, carrying out appointment processes<\/td>\nDomestic transfer \u2013 KVKK Art. 8; within the scope of the patient agreement<\/td>\n<\/tr>\n
Interpreters \/ Patient coordinators<\/td>\nTransmitting health data to the physician<\/td>\nDomestic transfer \u2013 KVKK Art. 8; Confidentiality Undertaking + Data Processing Agreement<\/td>\n<\/tr>\n
Bitrix24 CRM (Alaio Cloud Ltd.)<\/td>\nCreating and tracking patient records<\/td>\nInternational transfer \u2013 GDPR Art. 28 DPA; SCCs (Art. 46); information provided under KVKK Art. 10<\/td>\n<\/tr>\n
Meta Platforms Ireland Ltd.<\/td>\nForm transmission, campaign measurement<\/td>\nInternational transfer (EU) \u2013 Meta Lead Ads DPA; subject to GDPR<\/td>\n<\/tr>\n
WhatsApp Business (Meta)<\/td>\nManaging patient communication<\/td>\nInternational transfer \u2013 Meta policy; end-to-end encryption<\/td>\n<\/tr>\n
Hotels and accommodation service providers<\/td>\nReservation, logistics organization<\/td>\nDomestic transfer \u2013 KVKK Art. 8; Service Provider Framework Agreement<\/td>\n<\/tr>\n
Transfer and transportation companies<\/td>\nAirport transfers, transportation organization<\/td>\nDomestic transfer \u2013 KVKK Art. 8; Service Provider Framework Agreement<\/td>\n<\/tr>\n
USHA\u015e Inc. \/ HealthT\u00fcrkiye Portal<\/td>\nMandatory legal notification<\/td>\nDomestic transfer \u2013 Legal obligation; KVKK Art. 8\/2-a<\/td>\n<\/tr>\n
Banks and payment institutions<\/td>\nCarrying out payment transactions and invoicing<\/td>\nDomestic transfer \u2013 KVKK Art. 8\/2-\u00e7; legal obligation<\/td>\n<\/tr>\n
Authorized public institutions and organizations<\/td>\nFulfilling legal obligations<\/td>\nDomestic transfer \u2013 KVKK Art. 8\/2-a; legal obligation<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

INTERNATIONAL DATA TRANSFER NOTICE (GDPR Art. 49):<\/strong> T\u00fcrkiye is not yet among the countries for which the European Union has issued an adequacy decision. The transfer of your personal data to T\u00fcrkiye is carried out on the basis of your explicit consent under Article 49(1)(a) of the GDPR. You may withdraw your consent at any time; however, such withdrawal shall not affect the lawfulness of processing carried out before the date of withdrawal.<\/p>\n

6. RETENTION AND DELETION OF PERSONAL DATA<\/h4>\n

Your personal data are retained for as long as required by the purpose of processing and limited to the retention periods stipulated by the relevant legislation. Upon the expiry of the retention period or if the purpose of processing ceases to exist, your data are deleted, destroyed, or anonymized in accordance with Article 7 of the KVKK and the Regulation on the Deletion, Destruction, or Anonymization of Personal Data.<\/p>\n\n\n\n\n\n\n\n\n\n\n\n
Data Type<\/th>\nRetention Period<\/th>\n<\/tr>\n<\/thead>\n
Communication and application data (name, email, phone)<\/td>\nActive service relationship + 3 years (general limitation period under the Turkish Code of Obligations)<\/td>\n<\/tr>\n
Health data (treatment category, medical documents)<\/td>\nUntil consent is withdrawn; maximum 10 years under legal obligation (Ministry of Health legislation)<\/td>\n<\/tr>\n
Accounting and invoice documents<\/td>\n5 years (Tax Procedure Law Art. 253)<\/td>\n<\/tr>\n
Contracts and legal documents<\/td>\n10 years (Turkish Code of Obligations Art. 146)<\/td>\n<\/tr>\n
Log \/ IP records<\/td>\n2 years (Law No. 5651)<\/td>\n<\/tr>\n
Bitrix24 CRM records<\/td>\nActive patient period + 3 years; 10 years for health data<\/td>\n<\/tr>\n
Meta Lead Ads campaign data<\/td>\nWhen consent is withdrawn or the campaign ends; maximum 2 years<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

7. YOUR RIGHTS AS A DATA SUBJECT<\/h4>\n

Under Article 11 of the KVKK and Articles 15-22 of the GDPR, you have the following rights:<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Right<\/th>\nDescription<\/th>\n<\/tr>\n<\/thead>\n
Right to be informed (KVKK Art. 11\/1-a,b | GDPR Art. 15)<\/td>\nTo learn whether your data are being processed and under which conditions<\/td>\n<\/tr>\n
Right to rectification (KVKK Art. 11\/1-d | GDPR Art. 16)<\/td>\nTo request correction of incomplete or inaccurate data<\/td>\n<\/tr>\n
Right to erasure \/ right to be forgotten (KVKK Art. 11\/1-e | GDPR Art. 17)<\/td>\nTo request deletion of your data under certain conditions<\/td>\n<\/tr>\n
Restriction of processing (GDPR Art. 18)<\/td>\nOnly under the GDPR; to request restriction of processing under certain conditions<\/td>\n<\/tr>\n
Data portability (GDPR Art. 20)<\/td>\nOnly under the GDPR; to receive your data in a machine-readable format<\/td>\n<\/tr>\n
Right to object (KVKK Art. 11\/1-g | GDPR Art. 21)<\/td>\nTo object to automated decision-making or processing based on legitimate interest<\/td>\n<\/tr>\n
Withdrawal of consent (KVKK Art. 11 | GDPR Art. 7(3))<\/td>\nTo withdraw your explicit consent at any time for any processing based on consent<\/td>\n<\/tr>\n
Right to lodge a complaint (KVKK Art. 14 | GDPR Art. 77)<\/td>\nKVKK: Personal Data Protection Authority | GDPR: Data Protection Authority in your EU country of residence<\/td>\n<\/tr>\n
Compensation (KVKK Art. 11\/1-\u011f | GDPR Art. 82)<\/td>\nTo request compensation for damages suffered due to unlawful processing<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n\n\n
Application Channel<\/strong><\/td>\nInformation<\/strong><\/td>\n<\/tr>\n
Email<\/td>\ninfo@qualitylifehealth.com (Subject: KVKK\/GDPR Application)<\/td>\n<\/tr>\n
Post<\/td>\nKartaltepe Neighborhood, Saydam Street No:13\/A, K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul<\/td>\n<\/tr>\n
Response Time<\/td>\nKVKK: 30 days | GDPR: 1 month (extendable by +2 months if necessary)<\/td>\n<\/tr>\n
Identity Verification<\/td>\nAn identity verification document must be attached to applications; for foreign nationals, a copy of the passport is accepted<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

8. COOKIES AND META PIXEL<\/h4>\n

Meta Pixel (online data tracking tool) is used within the scope of our website and Meta advertising campaigns. Through Meta Pixel, data regarding visitor behavior, ad conversions, and audience creation are collected. These data are activated only on the basis of your explicit consent.<\/p>\n

    \n
  • Strictly necessary cookies operate without requiring explicit consent (KVKK Art. 5\/2-f; legitimate interest).<\/li>\n
  • Analytics and marketing cookies are activated only if explicit consent has been obtained.<\/li>\n
  • Data processed by Meta Pixel are subject to Meta\u2019s Privacy Policy.<\/li>\n
  • You may change your cookie preferences through the cookie management panel on our website.<\/li>\n<\/ul>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"

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