TEXT DE INFORMARE PRIVIND PRELUCRAREA DATELOR CU CARACTER PERSONAL (KVKK)<\/p>\n
IDENTITATEA OPERATORULUI DE DATE<\/p>\n
SM\u0130RN\u0130 SA\u011eLIK H\u0130ZMETLER\u0130
\nAdres\u0103: Kartaltepe Mah. Saydam Sok. No:13\/A K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul
\nTelefon: 05449581719 – 05389714933<\/p>\n
Societatea SM\u0130RN\u0130 SA\u011eLIK H\u0130ZMETLER\u0130 TUR\u0130ZM DANI\u015eMANLIK T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130, care \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea sub marca Quality Life Health Travel, v\u0103 informeaz\u0103 \u00een conformitate cu Legea nr. 6698 privind Protec\u021bia Datelor cu Caracter Personal (\u201cKVKK\u201d).<\/p>\n
1. Operatorul de date<\/p>\n
\u00cen temeiul Legii nr. 6698 privind Protec\u021bia Datelor cu Caracter Personal (\u201cKVKK\u201d), operatorul de date este:<\/p>\n
SM\u0130RN\u0130 SA\u011eLIK H\u0130ZMETLER\u0130 TUR\u0130ZM DANI\u015eMANLIK T\u0130CARET L\u0130M\u0130TED \u015e\u0130RKET\u0130
\nWebsite: https:\/\/qualitylifehealth.com<\/p>\n
E-mail: info@qualitylifehealth.com<\/p>\n
Adres\u0103: Kartaltepe Mah. Saydam Sok. No:13\/A K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul<\/p>\n
2. Categoriile de date cu caracter personal prelucrate<\/p>\n
Urm\u0103toarele date cu caracter personal, furnizate de dumneavoastr\u0103 sau ob\u021binute \u00een cadrul procesului de prestare a serviciilor, pot fi prelucrate:<\/p>\n
Date de identitate:<\/p>\n
Nume \u0219i prenume, informa\u021bii din pa\u0219aport, data na\u0219terii, cet\u0103\u021benie.<\/p>\n
Date de contact:<\/p>\n
Num\u0103r de telefon, adres\u0103 de e-mail, date de contact WhatsApp, adres\u0103.<\/p>\n
Date medicale (categorie special\u0103 de date):<\/p>\n
Datele dumneavoastr\u0103 medicale sunt prelucrate exclusiv \u00een scopul:<\/p>\n
organiz\u0103rii serviciilor de turism medical,
\nprogram\u0103rii consulta\u021biilor,
\ncoordon\u0103rii tratamentului,
\ntransmiterii dosarelor medicale c\u0103tre unit\u0103\u021bile sanitare autorizate,
\norganiz\u0103rii transportului \u0219i caz\u0103rii \u00een conformitate cu tratamentul,
\n\u00eendeplinirii obliga\u021biilor legale.<\/p>\n
Aceste date sunt prelucrate exclusiv prin intermediul institu\u021biilor medicale \u0219i al medicilor autoriza\u021bi, \u00een conformitate cu legisla\u021bia aplicabil\u0103 \u0219i sub responsabilitatea acestora.<\/p>\n
Date financiare:<\/p>\n
Informa\u021bii de facturare, eviden\u021be de plat\u0103.<\/p>\n
Date logistice:<\/p>\n
Informa\u021bii privind zboruri, transferuri \u0219i rezerv\u0103ri de cazare.<\/p>\n
Date digitale:<\/p>\n
Adres\u0103 IP, cookie-uri, date de utilizare a site-ului web, formulare \u0219i \u00eenregistr\u0103ri de cereri.<\/p>\n
3. Scopurile prelucr\u0103rii datelor cu caracter personal<\/p>\n
Datele dumneavoastr\u0103 cu caracter personal sunt prelucrate \u00een urm\u0103toarele scopuri:<\/p>\n
Planificarea activit\u0103\u021bilor desf\u0103\u0219urate direct sau indirect de Quality Life Health Travel
\nPrestarea serviciilor de intermediere \u00een turism medical
\nOrganizarea program\u0103rilor la clinici, spitale \u0219i medici
\nAsigurarea coordon\u0103rii \u00eentre pacient, clinic\u0103 \u0219i intermediar
\n\u00cenregistrarea pacien\u021bilor pe portalul HealthT\u00fcrkiye, notificarea proceselor de tratament, \u00eenc\u0103rcarea rapoartelor medicale \u0219i raportarea c\u0103tre USHA\u015e
\nPlanificarea transportului, caz\u0103rii \u0219i c\u0103l\u0103toriilor
\nGestionarea opera\u021biunilor contabile \u0219i financiare
\nGestionarea comunic\u0103rii prin WhatsApp Business, telefon \u0219i e-mail
\nGestionarea urm\u0103ririi pacien\u021bilor prin sistemul CRM Bitrix24
\n\u00cembun\u0103t\u0103\u021birea calit\u0103\u021bii serviciilor \u0219i a proceselor opera\u021bionale
\nSolu\u021bionarea reclama\u021biilor \u0219i gestionarea cererilor de acces sau rectificare
\n\u00cendeplinirea obliga\u021biilor legale
\nAsigurarea securit\u0103\u021bii juridice a Quality Life Health Travel
\nActivit\u0103\u021bi de publicitate, promovare, marketing \u0219i social media, cu consim\u021b\u0103m\u00e2nt explicit
\n4. Temeiul juridic al prelucr\u0103rii<\/p>\n
Datele dumneavoastr\u0103 sunt prelucrate \u00een baza urm\u0103toarelor temeiuri juridice:<\/p>\n
Articolul 5\/2-c (\u00eencheierea \u0219i executarea contractului)<\/p>\n
Pentru \u00eencheierea, executarea \u0219i \u00eendeplinirea obliga\u021biilor contractuale.<\/p>\n
Articolul 5\/2-\u00e7 (obliga\u021bii legale)<\/p>\n
Pentru \u00eendeplinirea obliga\u021biilor prev\u0103zute de legisla\u021bia aplicabil\u0103.<\/p>\n
Articolul 5\/2-f (interes legitim)<\/p>\n
Pentru protejarea intereselor legitime ale operatorului, f\u0103r\u0103 a aduce atingere drepturilor fundamentale.<\/p>\n
Articolul 6\/3 (date medicale)<\/p>\n
Pentru organizarea serviciilor de turism medical, coordonarea tratamentelor \u0219i planificarea logisticii.<\/p>\n
Articolele 5\/1 \u0219i 6\/2 (consim\u021b\u0103m\u00e2nt explicit)<\/p>\n
\u00cen lipsa altui temei legal, pe baza consim\u021b\u0103m\u00e2ntului explicit.<\/p>\n
5. Transferul datelor cu caracter personal<\/p>\n
Datele dumneavoastr\u0103 pot fi transferate, \u00een conformitate cu articolele 8 \u0219i 9 din KVKK, doar \u00een scopurile men\u021bionate mai sus, c\u0103tre:<\/p>\n
Turkish Ministry of Health
\nUSHA\u015e \u0219i platformele aferente (inclusiv HealthT\u00fcrkiye)
\nClinici, medici \u0219i spitale partenere
\nCompanii de transfer \u0219i cazare (doar date logistice)
\nB\u0103nci, furnizori de servicii contabile \u0219i e-facturare
\nSisteme CRM
\nPersonal autorizat intern
\nFurnizori de infrastructur\u0103 IT (servere, software, cloud)
\nConsultan\u021bi juridici \u0219i financiari
\nAutorit\u0103\u021bi publice competente
\nCompanii de asigur\u0103ri (la cerere)
\n6. Modalitatea de colectare a datelor<\/p>\n
Datele dumneavoastr\u0103 sunt colectate, prin metode automate sau neautomate, prin:<\/p>\n
site-ul web al Quality Life Health Travel
\nplatforma HealthT\u00fcrkiye
\nconturi de social media
\ncall center
\ne-mail
\naplica\u021bii mobile
\nformulare online
\ncontracte
\nalte canale de comunicare
\n7. Transferul datelor \u00een str\u0103in\u0103tate<\/p>\n
\u00cen cadrul organiz\u0103rii serviciilor de turism medical, datele personale prelucrate pot fi transferate \u00een str\u0103in\u0103tate din cauza sistemelor informatice utilizate \u00een procesele de prestare a serviciilor. \u00cen acest context, datele pot fi transferate c\u0103tre servere situate \u00een str\u0103in\u0103tate prin intermediul sistemelor informatice utilizate pentru gestionarea rela\u021biilor cu clien\u021bii (CRM) \u0219i activit\u0103\u021bile de comunicare. Acest transfer se realizeaz\u0103 \u00een conformitate cu articolul 9 din KVKK \u0219i, dac\u0103 este necesar, pe baza consim\u021b\u0103m\u00e2ntului explicit.<\/p>\n
SM\u0130RN\u0130 SA\u011eLIK H\u0130ZMETLER\u0130 ac\u021bioneaz\u0103 ca furnizor intermediar de servicii \u00een domeniul turismului medical \u0219i nu este direct responsabil\u0103 pentru diagnostic, tratament sau proceduri medicale. Orice responsabilitate care decurge din actele medicale apar\u021bine exclusiv institu\u021biilor medicale autorizate \u0219i medicilor care presteaz\u0103 serviciile.<\/p>\n
Datele cu caracter personal sunt p\u0103strate \u00een conformitate cu termenele prev\u0103zute de legisla\u021bia aplicabil\u0103 \u0219i \u00een concordan\u021b\u0103 cu scopurile prelucr\u0103rii. \u00cen acest sens:<\/p>\n
date medicale: conform termenelor prev\u0103zute de lege
\neviden\u021be financiare \u0219i contabile: 10 ani
\ndate CRM: durata serviciului + perioada legal\u0103
\ndate de marketing: p\u00e2n\u0103 la retragerea consim\u021b\u0103m\u00e2ntului
\ndate web \u0219i log-uri: 2 ani<\/p>\n
La expirarea perioadei de stocare, datele personale sunt \u0219terse, distruse sau anonimizate conform legisla\u021biei aplicabile.<\/p>\n
8. Perioade de p\u0103strare a datelor
\nDate medicale: conform legisla\u021biei
\nDate financiare \u0219i contabile: 10 ani
\nDate CRM: durata serviciului + perioada legal\u0103
\nDate marketing: p\u00e2n\u0103 la retragerea consim\u021b\u0103m\u00e2ntului
\nDate web \u0219i log-uri: 2 ani
\n9. Drepturile persoanei vizate<\/p>\n
Conform articolului 11 din KVKK, ave\u021bi dreptul s\u0103:<\/p>\n
afla\u021bi dac\u0103 datele dumneavoastr\u0103 sunt prelucrate
\nsolicita\u021bi informa\u021bii despre prelucrare
\nsolicita\u021bi rectificarea
\nsolicita\u021bi \u0219tergerea sau distrugerea
\nafla\u021bi ter\u021bii c\u0103rora le-au fost transferate datele
\nv\u0103 opune\u021bi deciziilor bazate exclusiv pe prelucrare automat\u0103
\nsolicita\u021bi desp\u0103gubiri \u00een caz de prejudiciu
\nPentru a ne contacta:<\/p>\n
Pentru cereri, reclama\u021bii sau \u00eentreb\u0103ri, ne pute\u021bi contacta la:<\/p>\n
Adres\u0103: Kartaltepe Mah. Saydam Sok. No:13\/A K\u00fc\u00e7\u00fck\u00e7ekmece \/ Istanbul
\nKEP: smirnisaglikhizmetleri@hs01.kep.tr<\/p>\n
Cererea dumneavoastr\u0103 va fi procesat\u0103 gratuit, dup\u0103 verificarea identit\u0103\u021bii, \u00een termenul legal prev\u0103zut. \u00cen cazul \u00een care procesarea implic\u0103 costuri suplimentare, se poate percepe o tax\u0103 conform tarifelor stabilite de Consiliul KVKK.[\/vc_column_text][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"
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